Sending money by voice and with 'chatbots'

money

The emergence of new technologies is offering different solutions for payments by bank customers. From where they can make their fertilizers, consumer payments or even face the payments of the operations carried out in the equity markets. The only requirement is to be equipped with the necessary tools to channel these movements into the users' current account. Through all kinds of technological devices, ranging from mobile phones to the latest generation devices.

To achieve these desired objectives, banks have had a wide range of technological applications with surprising results. In most cases, represented by contributions fintech of these financial groups or from independent business models. With a purpose in both cases, and that is none other than to reinforce, above all, the technologies in banking services. To the point that it will be increasingly difficult to make payments with physical money, as it happens at the moment.

One of the most common applications is the one that has to do with mobile payments and that have different protagonists. One of the most innovative elements that has been developed in recent months is the system for sending money through voice and that tries to revolutionize the consumer habits above other considerations. In all cases, there is a common denominator in all these payment systems and that is that the money reaches the contact account in a few minutes. Which is our main objective after all.

Sending money through voice

For iPhone users, BBVA has added a new functionality: money transfers through the Siri voice assistant. To do this, simply indicate the name of the contact to whom they want to send money and the amount and the device will take care of the operation safely, without having to access the mobile banking app. This service has been in place since the last months of last year and it will mean a radical change in this service offered by financial institutions.

To be able to enjoy this new service, the iPhone user must have their fingerprint configured, both on the phone and in the financial institution's app, be a Bizum user and have activated the use of Siri in their mobile banking, which can be perform in your profile settings. On the other hand, an additional security measure has also been established for operations of more than 20 euros both in sending money through Chatbot or with Siri assistant. In the case of iPhone, the person ordering the operation must confirm it with their fingerprint or face (FaceID). For operations through Chatbot, you must use the operations key that the client receives on the mobile when they perform it.

Messaging applications

networks

On the other hand, there are other systems where payments can be formalized quickly and efficiently. For example, through the applications developed for messaging and which represent another important change in understanding customer relationships with the world of money. In this sense, it is an innovative strategy that is aimed, both at both iOS users like Android. With a very well-defined mechanism, where users themselves can send money from messaging application chats, in the style of Facebook Messenger or Telegram, among some of the most relevant. Through a chatbot that is integrated into the application.

Another of the systems enabled to meet this objective and that was unthinkable just a few months ago is to send money directly from the keyboard of the WhatsApp, Telegram, Hangouts or Messenger applications. This solution has the advantage over systems with similar characteristics in that it is not necessary to open the bank application from mobile phone. It is therefore a simpler system that uses fewer intermediaries to reach its purpose in the formalization of payments.

Advanced biometric identification

Of course, they are not the only systems enabled in the banking market to formalize the usual payments, they are the elimination of physical money and other means such as credit or debit cards. With bolder approaches, including the so-called advanced biometric identification, which have been implemented by some banking entities in our country. With results that can be much more satisfactory for the interests of bank clients. Beyond other technical considerations.

Specifically, the advanced biometric identification system that has been in force since the beginning of the year, allows users to identify themselves in their app through the most advanced biometric technologies, such as the facial recognition system. On the other hand, they also have the possibility of identifying themselves in the mobile banking of the entities through the iris. In any case, it would be something that could be considered science fiction a few years ago, but is completely real at the moment. Although the effect of its implementation among users of banking and financial services remains to be resolved.

Apps for blind people

blind

But technological innovations are not limited to offering practical solutions to users of any banking service. If not, on the contrary, they go further and even reach the sector of blind people. Because in effect, some banking entities in our country have launched new mobile applications, available for iOS and Android operating systems, which will allow blind people, with mild physical or intellectual disabilities operate in all the bank's ATMs.

Of course, this new tool will guide visually impaired people to the ATM of their choice and will facilitate cash withdrawal. For you in this way, the barriers that these people can find when they are in front of a technological device of these characteristics are eliminated. With the only requirement to download the application that has been developed to satisfy this need that is so evident in this class of people. In addition to blind people, people with physical or mild intellectual disabilities or the elderly can also benefit from this technology, who feel more secure being able to reserve cash in a trusted place.

Electronic wallets?

Other technological systems that have been developed in recent months affect other needs of bank users. This is the specific case of the so-called electronic wallets, which provide a complete range of functionalities, from immediate updates on purchase charges up to the redemption of loyalty points in real time.

The latest contribution to this innovative payment system is based on nothing less than incorporating the "Mobile Location Confirmation" functionality. This function confirms the point where the client is at those moments and it can be of great help to you for a series of banking operations, including of course those related to the payments of any commercial operation. Although it is a strategy that has the youngest profile in the sector where this new state-of-the-art technological model is mainly being developed.

Payments in investment operations

payments

Some of these payment systems that we have talked about have different applications in daily life. One of them is based on the formalization of the charges made in the purchase and sale of shares in the equity markets. Thus, simplifies and facilitates this kind of operations so that they can be carried out at any time and what is more important from any destination or place. This is one of its great advantages over traditional means of payment. That is, speed and security above other considerations.

Finally, it should be noted that these systems can be established in a couple of years for all kinds of operations in the financial markets and in a certain way facilitate operations above all else. To the point that the relationship system between financial institutions and their clients is going to change. With the only downside that you will need a learning process until the client gets used to operating with these means that we have talked about in this article. Where the geolocation information issued by the client's mobile device is even used to approve the transactions they carry out with their debit cards when they are traveling.

In a way, it will imply the replacement of the more conventional means of payment that are currently represented, for example with credit or debit cards. Where it cannot be ruled out that greater savings are generated in the management and maintenance of money. With the exemption of commissions and other expenses that this kind of operations entails to fundamentally relate to money.


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